Reception and waiting areas set the tone for the type of experience patients and their support people will have. Create areas that are welcoming and easy to navigate, where people feel safe to wait. Design your facility to communicate your commitment to providing an elevated care experience for everyone who enters the space.
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Read on to learn how you can develop intentional waiting areas with hospitality in your facility.
Design for sightlines to staff and visitor entry points.
Make sure there are clear aisles and clear wayfinding throughout.
Define space overhead or add screens and planters to create more intimate and personal areas.
Avoid seating arrangements that place chairbacks to circulation paths.
Design for diverse patient populations.
Add a variety of seating styles to support different postures, body types, and activities while people wait.
Add greenery, art, and seating with a view for calming visuals.
Use spacing and screens to create privacy for conversations or appointment check-in.
Promote a sense of partnership between staff, patients, and families with same-level seating and shared work surfaces.
Plan for and encourage table-based interactions supporting “sobre mesa” (the sharing of sustenance and conversation) where people can share a meal, beverage, and conversation.
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