Families and visitors are vital to the patient’s healing process. Create spaces that meet people where they are and accommodate family needs. Reassure patients that their support network is well-supported in the patient room. Design for a sense of community and to provide choice for people.
*Patterson, E. S. et al. A Grounded Theoretical Analysis of Room Elements Desired by Family Members and Visitors of Hospitalized Patients: Implications for Medical/Surgical Hospital Patient Room Design. HERD 12, no. 1 (2018): 124–144.
In healthcare, the guest-host paradigm shifts within the layers of the building, organizational processes, and people’s needs. Hospitality involves spatial boundary, ownership, and obligation, where the host is the owner and provides for the guest.
Creating a welcoming and open patient room environment for patients and their families is important to effective care.
In a study of 846 hospitalized patients, those who indicated their doctor always listened to them carefully were 32% less likely to be readmitted than those who indicated otherwise.
Source: Carter, J., Ward, C., Wexler, D. & Donelan, K. (2017). The association between patient experience factors and likelihood of 30-day readmission: a prospective cohort study. BMJ Quality & Safety bmjqs-2017-007184-9. doi:10.1136/bmjqs-2017-007184.
Applications
Read on to learn how you can develop intentional patient rooms with hospitality in your facility.
Support the primary purpose of hospital admission—observation, treatment, and care.
Maintain sight lines, especially in the ICU.
Design work areas with clear pathways and ergonomic, height-adjustable documentation stations.
Have a separate guest space where family and visitors can rest and cope.
Improve patient/family teaching and learning with whiteboards and writing surfaces.
Provide movable tables and seating to accommodate family and visitors.
Enable family-centered bedside rounding with ample space for clinicians to move around.
Add a stool next to patient bed for clinician-patient eye level conversation.
Provide access to beverages for hydration. Consider adding a refrigerator for cold drinks and water for the family.
WE CARE ABOUT YOUR SPACE
VISIT US
Be the first to know about new arrivals, special offers, in-store events and news
